Do you recognize this?
Make Everyday Special
I believe in uniqueness and experience. In brands that dare to slow down, choose quality and sustainability over quantity. Not wanting to shout louder but really wanting to be there. Brand experience does not arise in fleeting content or slick slogans. It arises in the way you pay attention. How you make contact. How you are seen and felt - as a person, as a brand. Because it is precisely the feeling that customers are left with that makes your service everyday or very special.
Loyalty, connection and growth lie in special moments - both with your customers and your team. Because a special experience starts with ordinary attention. Driven by your mission and palpable in every interaction with your customer and employee. My mission is to make the world a little more beautiful, personal and warm. As a counterpart to a fast-paced, fleeting world in which connectedness has become scarce.
Benefits Customer Experience (CX)
- Job satisfaction
- Customer happiness
- Customers who recommend you
- Competitive advantage
- Positive reviews
- Lower implementation costs
- Happy employees
- Customers who come back to you
- Customers who want to purchase more products from you
About Magnefiek
Welcome to Magnefiek!
Hi so nice to welcome you here on my page. My name is Sylvia Hendriks and I thrive to help companies steer at customer happiness and loyalty. By distinguishing themselves in their service and customer experience. Magnefiek (pronounced mɑɲəˈfik) is a name with a nod to my roots in Maastricht. Magnefiek stands for beautiful and special experiences. Experiences that touch peoples hearts and create small everyday moments of happiness. Such as a tradition, sharing our strength to achieve a meaningful initiative, a farewell ritual or a heart-warming welcome. It is these unusual experiences that touches people, connect them and give their lives a sparkle. In an era in which customers are increasingly viewed remotely from data models, warmth and personal attention are sometimes lacking. Often unintentionally because in statistics only one misses the number of contact moments and the different routes your customer takes in achieving their goals. Or your distance from your customers is too great, meaning you don't have a good enough picture of your customer needs. That can be done differently. I help you with the (re)design of your digital services from the perspective of your customers. And we will work with you to find a personal touch based on your brand identity. This will help you distinguish yourself so that customers get that sparkle experience.
Helping companies to thrive by steering on distinquished customer experiences
With Magnefiek I make CX accessible to companies - large and small - in the Limburg region. For companies that want to steer at customer centricity and make the market better, more personal and built.a relation with their customers and employees.. With CX you make your story tangible in customer experiences. Experiences that customers find special and promote. This gives your brand story the attention it deserves. I help leaders in Limburg - entrepreneurs, executives & managers - in their ambition to put the customer first. Boost your business with customer excellence.
CX is relevant at every stage of your business
As a self-employed person/scale-up, you give a boost to the launch of your company, product or service with a special customer experience. If you are now an SME, competition is increasing. With CX you show your added value with smart innovations and continue to build a loyal customer base. For a corporate company, the challenge is often to connect employees to the strategy or a change therein. Your CX strategy provides direction and helps you build a culture that expresses what the organization stands for.
Gratis CX scan
Are you curious about how you can grow into a Customer Excellence Organization? How to make your mission tangible and which route would suit you best? Contact me en let me dive into your company by preparing a quick scan only from an outside-in perspective. You will be surprised what I can reflect from this scan. I will take you through our analysis. And I will share some of my practical tips to take action right away. Of course, the CX scan is completely without obligation: you are not committed to anything afterwards. For me connection is key and this is a first step if we would like to built more on or not. I'm excited that you wish more customer centricity in your organisation and look forward to meet you :-)
You can hire me to help you create a CX strategy supporting your brand mission and route that makes your strategy work. Both inside your organisation with a story that appeals to employees and makes them understand what they are delivering each day and why. And outside by (re)designing your digital services, integrating a tangible personal touch in your services and boost your brand identity.
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CX Leadership
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CX Design
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CX Inspiration
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CX Education
I will teach you everything about CX and train you and/or your employees in the competencies needed to excel.
